Questions about Moot, answered straight.

Moot matches deliveries with people already heading the right way. Rather than sending a vehicle out to make a journey from scratch, a parcel, a pallet or a full load travels with a car, van or lorry that was making that trip anyway.

It is meant to work in both directions: a sender pays less than a dedicated journey would cost, and a driver earns from space that was going spare.

Read the Moot story

There are four kinds of account, and each one has its own portal:

• Personal senders, for one-off and occasional deliveries.
• Business shippers, with regular volume, bulk upload, invoices and customs tools.
• Drivers, earning from journeys they are already making.
• Freight companies, bringing vehicles and capacity to the network.

The UK and Ireland, including the ferry routes that join them. That is both islands treated as one network rather than two.

Freight carriers registering a fleet can cover Northern Ireland, the Republic of Ireland, Great Britain, the UK to Ireland ferry, Europe and continental Europe, so cross-border work is part of the network rather than an exception to it.

Parcels through to full loads, because the spare space Moot fills exists in every kind of vehicle. Packages, documents and small consignments travel as standard parcels. Palletised goods, plant and machinery, vehicles, refrigerated loads and full trailer loads travel as freight.

That covers bicycles and motorbikes in city traffic, car boots on a commute, vans running half full, and lorries with pallet spaces left before the ferry.

Both, and they are the same network. Drivers use the Moot Driver App to see assigned routes, collect loads and complete deliveries, and the download links sit in the driver portal once an account exists.

Senders can book, track and message from this website, and a delivery created here is the same delivery the app works on.

Email support@moot-deliver.com about a delivery, a payment or an account. It is the address the terms and the privacy policy both point at, and it reaches the people who can open up your job and look at it.

For a data request use privacy@moot-deliver.com, and for anything about the terms themselves use legal@moot-deliver.com.

Five steps, and you only do the first one:

• Create the delivery, with parcel details and the pickup and delivery locations.
• Get matched, as trusted drivers travelling your route are notified.
• A driver accepts, and a verified driver takes the job.
• Track it live, from collection to delivery.
• Delivered safely, with photo proof confirming the handover.

Send a delivery

You decide what the delivery is worth and list it at that price. An estimate builds as you fill in weight, size and options, so you are not guessing, and the minimum delivery price is £5.00.

The amount shown for your shipment when you book is the amount you pay. Anything that would change it, such as a bigger vehicle or a return, is a change to the job rather than a charge that appears afterwards.

Yes. A saved payment method is required before a delivery can be listed, because drivers are paid when they accept your job rather than chased for it later.

Payments are processed by Stripe and Moot does not store full card numbers. The money is taken up front and released once the delivery is complete.

Yes, on the freight booking rather than the parcel one. It covers palletised goods, plant, vehicles, refrigerated loads and full trailer loads, and it runs in four steps: route, load details, dates and contacts.

The load is then seen by verified freight carriers with the right vehicles for it, instead of going out to every driver on the network.

A verified driver or a verified carrier. Drivers are checked before they can carry anything: a photo, a selfie compared against their driving licence, the licence itself and their courier insurance.

Freight carriers are checked as a company, on registration details, fleet, insurance cover and operator licence, as part of joining rather than afterwards.

Deliveries are tracked live while they move, so you can follow the journey instead of ringing to ask about it.

Handover is confirmed with photo proof of delivery, and a signature where the job calls for one. Both are kept against the job so they can be produced later.

Yes. Every account has a Messages area, and once a job is assigned you can message the other party about it directly.

It depends how far along it is, and the honest answer has three parts:

• Before anyone is assigned, withdraw the listing. You are not charged for a delivery that was never made, and any authorisation is released or refunded, subject to Stripe processing times.
• Assigned but not yet collected, cancel in the app or contact support. Cancelling without a good reason at this point may carry a reasonable cancellation charge, up to the listed price.
• After collection, the goods are in transit, so this becomes a return or a failed-delivery process rather than an unused job, and additional costs may apply.

Moot must not be used for illegal or stolen goods, weapons, explosives, controlled drugs, or dangerous goods that cannot lawfully travel on the vehicle and route being used.

Live animals, cash and high-value instruments are out. Temperature-controlled and perishable goods are only in if the listing and the assigned vehicle clearly support that movement. A freight vehicle existing on the platform does not make Moot a specialist ADR dangerous-goods service. If you are unsure, do not list the goods.

Full terms of service

Moot itself does not provide motor or goods-in-transit insurance, and that is worth saying plainly rather than leaving to the small print. Cover sits with the people carrying the goods: drivers upload courier or hire-and-reward insurance during verification, and freight carriers have their goods-in-transit and public liability cover, with limits and expiry dates, checked when they join.

On parcel deliveries you can add optional cover at booking, priced with the job. If something does go wrong, the assigned driver or carrier is responsible for the goods while they have custody of them. Moot can gather evidence and pause a payout during a genuine dispute, but does not automatically replace lost goods and does not sell carrier insurance.

How claims and liability work

Create a driver account with your name, email, phone and a password, then say what you drive, whether that is a car, an estate or a small, medium or large van, the postcode you usually start from, and when you are typically available.

That is enough to have an account. Verification is the next step, and it is what unlocks jobs.

Create a driver account

Five things, all uploaded in the driver portal:

• A profile photo.
• A clear verification selfie.
• Your mobile number.
• Your driving licence, with its expiry date.
• Your courier or hire-and-reward insurance, with its expiry date.

Your selfie is compared against your licence before you are approved for jobs. It is the same check a sender is relying on when they hand something over.

Yes. Moot does not provide motor or goods-in-transit insurance for drivers or carriers, so you must arrange the insurance required for the work you accept. Courier or hire-and-reward cover is part of verification for that reason.

Tell Moot where and when you are travelling and deliveries that fit that route come to you. Available deliveries also sit in the driver portal, so you can go looking rather than waiting.

You see what a job pays before you accept it. Nothing is allocated to you without you taking it.

The figures shown in the app for a job are the figures that govern it, so the number to trust is the one on screen when you accept.

At the time of writing, the typical marketplace split shown in the product is 75% to the assigned driver or carrier and 25% as Moot’s platform fee, with the payout released after a 48-hour hold following successful completion. Payouts go to the payout account you connect in the app. Moot may change the displayed split or hold for future jobs, but will not change the figures already shown for a job you have accepted.

Deliver with tracking on and confirm the handover with photo proof. That proof is what closes the job, starts the payout process and settles any later question about whether the delivery arrived.

Through the freight application, which runs in five steps: company, address, fleet, compliance and account. It is a carrier application rather than a sign-up form, so it is reviewed before the account goes live.

Apply as a freight company

Company details first: legal and trading name, business type, company registration number, VAT number and website, plus a primary contact and your business address.

Then the fleet: which vehicle types you operate, which regions you cover, your average fleet size, and whether you use ferry crossings and which routes.

Nine, and you can select as many as you run:

• Box vans
• Curtain siders
• Artics
• Refrigerated
• Flatbeds
• Low loaders
• Tankers
• Containers
• Other

The crossings the network is built around, and you tell us which of them you run:

• Belfast to Cairnryan
• Belfast to Liverpool
• Dublin to Holyhead
• Rosslare to Pembroke
• Larne to Cairnryan

Anything else can be added as an other route on the application.

Three things, each with the document, the numbers and the expiry date:

• Goods in transit insurance: provider, cover limit, expiry and a copy of the policy.
• Public liability insurance: cover limit, expiry and a copy of the policy.
• Operator licence: licence number, expiry and the document itself.

It is asked for during the application rather than chased afterwards, which is what lets a sender see a carrier as verified.

The estimated review time shown on the application is 24 to 48 hours. It goes to the compliance team and the account shows as pending verification until they have been through it.

A carrier or driver shows interest in a load and the sender awards the job. Freight moves through that award path deliberately: it is not a race to press accept first, which is how public parcels work.

Customs support is being built into the same flow as the load: post it, match the carrier, and let the documentation travel with it. Here is exactly where that stands today, because that matters more than the ambition.

Where customs services are available for a route, Moot can prepare and validate customs information and, when the product enables it, submit that information electronically to the customs authority. For UK declarations Moot integrates with HMRC’s Customs Declaration Service to prepare declarations, and live submission is used only where that capability is actually enabled for the movement. In the business customs portal, submission stays disabled until authorised Trade Test or Live windows. Moot does not currently submit declarations to Irish Revenue.

Whatever the platform prepares, the sender remains responsible for the accuracy of what is declared.

Loads and capacity, your vehicles and drivers, live operations, routes and ferry crossings, matches, messages, analytics, billing and compliance. It is the fleet-side view of the network rather than one delivery at a time.

Stripe. Moot does not store full card numbers. Senders pay the amount shown for the shipment, and driver and carrier payouts go to the payout account they connect in the app, once payout readiness is confirmed where the product requires it.

The assigned driver or carrier is responsible for the goods while they have custody of them. Contact support and Moot can help gather the evidence, from tracking to messages to proof of delivery, and pause a payout while a genuine dispute is looked at.

Moot does not automatically replace lost goods and does not sell carrier insurance. Liability for a claim about a shipment is limited to the greater of the platform fees Moot received for that shipment and £100. Nothing in the terms excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot legally be excluded.

Email support@moot-deliver.com with the delivery reference. A dispute can hold a payout while it is examined, which is part of what the hold period is for, so raise it rather than waiting.

Moot Platform LTD is the data controller. Deliveries, proof of delivery and messages are kept for up to six years where a contract or tax obligation may depend on them. The platform runs on Google Cloud and Firebase in europe-west2, with Stripe for payments and HMRC only where customs is enabled for a movement.

You can ask for access, correction, erasure, restriction or portability of your data, and object to certain processing. The privacy policy sets out the lawful bases and the route to the Information Commissioner if you are unhappy with how a request was handled.

Privacy policy

Moot Platform LTD, company number NI741904, registered in the United Kingdom at 192-202 Obins Street, Portadown, Craigavon, Northern Ireland, BT62 1BU. The public-facing brand is Moot.

The agreement between you and Moot is governed by the law of Northern Ireland. If you are a consumer, you keep the mandatory protections of the country you live in.

Yes. Moot’s currently exposed customer-facing web service has been self-assessed against WCAG 2.2 and meets Level AA based on the accessibility assessment completed on 10 September 2026. You can read our Accessibility Statement for more information about the scope, testing methods and limitations. The mobile app is assessed separately from this website.

If something on the site stops you completing a delivery, email support@moot-deliver.com and it can be done another way while the barrier is fixed.

Accessibility statement